{"id":2053,"date":"2026-04-13T07:36:00","date_gmt":"2026-04-13T07:36:00","guid":{"rendered":"https:\/\/uplead.io.vn\/?post_type=dao-tao&#038;p=2053"},"modified":"2026-07-21T04:12:55","modified_gmt":"2026-07-21T04:12:55","slug":"giao-tiep-thau-cam-nghe-thuat-ket-noi-trai-tim-voi-khach-hang","status":"publish","type":"dao-tao","link":"https:\/\/uplead.edu.vn\/en\/dao-tao\/giao-tiep-thau-cam-nghe-thuat-ket-noi-trai-tim-voi-khach-hang\/","title":{"rendered":"EMPATHETIC COMMUNICATION \u2013 THE ART OF CONNECTING HEARTS WITH CUSTOMERS"},"content":{"rendered":"<p><strong>I. GI\u1edaI THI\u1ec6U KH\u00d3A H\u1eccC<\/strong><\/p>\n<p><span data-path-to-node=\"3,1\"><span class=\"citation-93\">Kh\u00f3a h\u1ecdc t\u1eadp trung v\u00e0o vi\u1ec7c x\u00e2y d\u1ef1ng n\u1ec1n t\u1ea3ng giao ti\u1ebfp d\u1ef1a tr\u00ean s\u1ef1 l\u1eafng nghe, \u0111\u1ed3ng c\u1ea3m v\u00e0 th\u1ea5u hi\u1ec3u<\/span><\/span><span data-path-to-node=\"3,3\">. <\/span><span data-path-to-node=\"3,5\"><span class=\"citation-92\">Ch\u01b0\u01a1ng tr\u00ecnh gi\u00fap h\u1ecdc vi\u00ean chuy\u1ec3n \u0111\u1ed5i t\u1eeb t\u01b0 duy giao ti\u1ebfp th\u00f4ng th\u01b0\u1eddng sang &#8220;Giao ti\u1ebfp th\u1ea5u c\u1ea3m&#8221; nh\u1eb1m thi\u1ebft l\u1eadp c\u00e1c m\u1ed1i quan h\u1ec7 b\u1ec1n ch\u1eb7t v\u00e0 tin c\u1eady v\u1edbi kh\u00e1ch h\u00e0ng n\u1ed9i b\u1ed9 c\u0169ng nh\u01b0 trong cu\u1ed9c s\u1ed1ng<\/span><\/span><span data-path-to-node=\"3,7\">.<\/span><\/p>\n<p><strong>II. M\u1ee4C TI\u00caU \u0110\u00c0O T\u1ea0O<\/strong><\/p>\n<ul>\n<li><span data-path-to-node=\"5,0,1,0\"><span class=\"citation-91\">Hi\u1ec3u s\u00e2u s\u1eafc<\/span><span class=\"citation-91\"> t\u1ea7m quan tr\u1ecdng v\u00e0 l\u1ee3i \u00edch c\u1ee7a giao ti\u1ebfp th\u1ea5u c\u1ea3m \u0111\u1ed1i v\u1edbi hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c<\/span><\/span><span data-path-to-node=\"5,0,1,2\">.<\/span><\/li>\n<li><span data-path-to-node=\"5,1,1,0\"><span class=\"citation-90\">Th\u00e0nh th\u1ea1o<\/span><span class=\"citation-90\"> k\u1ef9 n\u0103ng l\u1eafng nghe ch\u1ee7 \u0111\u1ed9ng v\u00e0 b\u1ed9c l\u1ed9 b\u1ea3n th\u00e2n m\u1ed9t c\u00e1ch kh\u00e9o l\u00e9o.<\/span><\/span><\/li>\n<li><span data-path-to-node=\"5,2,1,0\"><span class=\"citation-89\">\u1ee8ng d\u1ee5ng<\/span><span class=\"citation-89\"> c\u00e1c nguy\u00ean t\u1eafc \u1ee9ng x\u1eed k\u1ebft n\u1ed1i \u0111\u1ec3 t\u1ea1o thi\u1ec7n c\u1ea3m v\u00e0 uy t\u00edn c\u00e1 nh\u00e2n<\/span><\/span><span data-path-to-node=\"5,2,1,2\">.<\/span><\/li>\n<li><span data-path-to-node=\"5,3,1,0\"><span class=\"citation-88\">Gi\u1ea3i quy\u1ebft m\u00e2u thu\u1eabn<\/span><span class=\"citation-88\"> trong \u0111\u1ed9i nh\u00f3m th\u00f4ng qua s\u1ef1 th\u1ea5u c\u1ea3m v\u00e0 nh\u00ecn nh\u1eadn kh\u00e1ch quan<\/span><\/span><span data-path-to-node=\"5,3,1,2\">.<\/span><\/li>\n<\/ul>","protected":false},"featured_media":3191,"parent":0,"template":"","meta":[],"danh-muc-chuong-trinh":[49],"class_list":["post-2053","dao-tao","type-dao-tao","status-publish","has-post-thumbnail","hentry","danh-muc-chuong-trinh-tp-hcm"],"acf":[],"_links":{"self":[{"href":"https:\/\/uplead.edu.vn\/en\/wp-json\/wp\/v2\/dao-tao\/2053","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/uplead.edu.vn\/en\/wp-json\/wp\/v2\/dao-tao"}],"about":[{"href":"https:\/\/uplead.edu.vn\/en\/wp-json\/wp\/v2\/types\/dao-tao"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/uplead.edu.vn\/en\/wp-json\/wp\/v2\/media\/3191"}],"wp:attachment":[{"href":"https:\/\/uplead.edu.vn\/en\/wp-json\/wp\/v2\/media?parent=2053"}],"wp:term":[{"taxonomy":"danh-muc-chuong-trinh","embeddable":true,"href":"https:\/\/uplead.edu.vn\/en\/wp-json\/wp\/v2\/danh-muc-chuong-trinh?post=2053"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}